Shipping Policy
The short version: we ship direct from our suppliers, which keeps prices down and makes delivery slower than a large marketplace. We would rather say so here than surprise you after you have paid.
Where orders ship from
Most items ship from our suppliers overseas. Some ship from a warehouse in the United States. Each product page says which applies.
Processing time
Orders are processed within 1-3 business days. You get a confirmation email when you order, and a second email with tracking once it ships.
Delivery estimates
| Origin | Estimated delivery |
|---|---|
| US warehouse | 3-7 business days |
| International | 12-20 business days |
These are estimates. Customs processing, carrier delays and peak periods can extend them.
Tracking
You get a tracking number by email once the parcel ships. International tracking often takes several days to start updating and can look stalled while a parcel moves between carriers. That is normal and does not mean it is lost.
Split shipments
Order several items and they may arrive separately on different days. You are not charged extra for that.
Customs and duties
International orders may attract import duties or taxes set by your country. These are not included in our prices and are the recipient's responsibility.
Wrong or incomplete addresses
If a parcel returns to us because the address was wrong, we will contact you to arrange redelivery, charged at cost.
If it does not arrive
If your order has not arrived 30 days after shipping, email us and we will chase the carrier. If it cannot be found we will replace it or refund you in full.